Please choose carefully before purchasing as we are unable to accept returnson any adult sex toy product for change of mind or dissatisfaction.

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If the order has already entered the delivery process please note that our cancellation policy varies to our standard returns policy.

 

If an order has been dispatched, you will receive the item however you can still cancel and arrange the return of products simply by telling the courier to return it, but be warned the cost of sending and returning will have to be born by you, its only right and fair.

 

Please note for change of mind there will be a re-stocking fee for each item at 10% and also shipping packaging and delivery costs.

 
Please note the following:

+ You''ll be responsible for the cost of returning the products to us that is not faulty or un-fit for re sale
+ We reserve the right to charge for any direct costs incurred in collecting / returning the products and missing items, the value of which may be deducted from any monies owed to you
+ We’ll refund the original purchase price less free delivery charges applied at point of check-out
+ Refunds will be provided as soon as reasonably possible, and in any case within 14 days of receiving your cancellation request.

If you still have a query about a return please contact us and we will try our best to sort it out for you.

Troubleshooting Tips

Before contacting us, you may like to try some basic troubleshooting tips:

If your product is battery operated:

+ Have you removed the battery protection paper
+ Ensure you are using the correct batteries 
+ Ensure the batteries have been inserted correctly 
+ The battery compartment is done up tight where applicable
+ Try new, heavy duty, high quality batteries e.g. Duracell
+ Hold the power button for 3-5 seconds to turn on

These things account for the vast majority of reported faults.

Never use discount discount store batteries as they do not carry sufficent energy for the more powerful sex toys.

 

Expert Tip: When you are not using your battery operated sex toy, please ensure you take out any batteries to avoid draining of the batteries or cause leakage if left in too long.

If your product is rechargeable:

+ Ensure the product is fully charged normally 2 to 3 hours 
+ Ensure the light (if any) is illuminating to show the product is connected to the charger
+ Hold the power button for 3-5 seconds to turn on 

 

Do not overcharge as can do damage to the product. 

 

If your product comes with a controller:

+ Read any instructions you have to ensure you are using it correctly.
+ Hold the power button for 3-5 seconds to turn on this is a safety feature built into the newer models to avoid accidental turning on, saves embarrassment.

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Free Returns

Great news we have now added a Free Returns at no cost to you but please be advised it is only for faulty or wrong items received on delivery only. Before returning any item to us, please contact us first by email at myfantasy.ie@gmail.com.

Before we ship out any product we do a full visual check and test battery and rechargeable items before being packed up and shipped out to you. For this reason you may notice your product was opened for testing before being processed. This is to guarantee you will be completely satisfied with any product purchased from us.
 

If you wish to return an item to us, we aim to make it as quick and convenient as possible. We guarantee a full refund or product exchange if the faulty item is returned to us unused, unopened and in the condition they were sent. Items must be in original, undamaged packaging, with labels and seals intact and not tampered with.

Returns must include all parts of the product and any others with it such as free gifts.
 

All items properly returned under this policy are eligible for a refund or replacement. If you choose a refund, the full purchase price (delivery and return delivery excluded) will be credited on receipt of returned goods.
 

All goods must be returned unopened and be fit for resale in order to qualify for a refund.

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Refunds are issued within 30 days of receipt of the original returned merchandise. A confirmation email will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.
 

Please note we cannot accept returns for single use products or products that come in packs or bottles such as condoms, lubricants, oils, etc.
 

For hygiene purposes we cannot accept returns for any clothing or lingerie. All of our lingerie is in perfect condition and fully checked before we ship it to you. When ordering lingerie make sure you have read and fully understand the size information.
 

We are unable to accept any product(s) back that is not in this condition.
 

Customers are responsible for any returns to us until we receive them. If the above conditions have not been met, we reserve the rights to return the items to you.

Defects
 

If an item is found to be defective within 7 days of purchase, we will replace it with the same item. When received and processed the defective item we will promptly ship a new replacement to you free of charge. Any item returned must have all original parts, packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
 

Please note some items carry a manufacturer's warranty. If your item contains a manufacturer's warranty, please use this to return to the manufacturer for replacement.
 

I received a damaged/incorrect item?

If you receive a damaged or incorrect item, please notify us immediately by e-mail at myfantasy.ie@gmail.com before returning the item stating your name order number, reason for return. Once we receive your email we will within 3 working days reply to tell you how to return the item.
 

We will exchange items as long as it is still in ‘as new’ condition and accordance with our return policy.
 

Exchanges can take up to 7 days to be processed and once it has been approved, we will send out the replacement item to you free of charge.
 

If we are unable to exchange an item, we will offer a full refund.
 

All refunds will be processed in accordance with our returns policy.

 

We will send you an email letting you know we have received and processed your return.
 

Please allow up to 7 days for refunds to be processed and refunded to your card.
 

Please study the descriptions and specifications before purchasing as due to the nature of sex toys we are not a try and buy service or becuase you dont like size or colour decide to return, this is something we do not allow as we cannot resale sex toys returned for said reasons, and i certainly would never purchase from any store or mail order company that allowed returns of same. 
 
We also can never ever accept returns for single use products or products that come in packs or bottles like condoms, lubricants, oils, batteries tenga’s etc.

Lingerie and Clothing Returns

When you order your lingerie or clothing, be extra-careful that you're ordering the right size. colour and style etc.

We truly want you to be happy with your purchases but we also need everything we sell to be new, perfect, unused and in hygienic condition. Because of this unfortunately we cannot accept and will never accept returns for any under-clothing or lingerie as these items are fully checked and passed before being sent out . Only in this way can we ensure that all our lingerie is in
perfect new condition when we ship it to you.
 

This is one product we are very strict on for health and safety reasons, being a very intimate item we cannot and will not ever take the chance of these items being tried on,
 

No good store will ever exchange lingerie and i would expect so, and if any did then i seriously would question the seller as i could never trust a company that done so as i would be extremely worried i was getting an item tried on
worn by someone else.
 

For this reason and our very strict Lingerie Policy you can rest assured our's is new and in its original packaging.